Shipping policy

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Free Shipping

We offer free standard shipping on orders over $99 (before taxes and after any discounts have been applied). Free shipping will be automatically applied at checkout when your order qualifies. Additional fees may apply for expedited shipping, oversized items, remote delivery locations, or international shipments.

Order Processing

All non-custom orders are processed within 2–5 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout.

Estimated delivery times vary based on your location and the shipping method selected. Typical delivery timeframes are 3–7 business days.

Please note that delivery estimates are provided by the carrier and are not guaranteed.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available. Tracking updates may take up to 24–48 hours to appear after the shipment has been processed by the carrier.

Shipping Destinations

We currently only ship to USA locations. If you are outside the USA, please contact us to inquire about shipping options.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete address details provided by the customer.

Delivery Delays

While we strive to ensure timely deliveries, we are not responsible for shipping delays caused by carriers, weather conditions, customs processing, natural disasters, or other circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please see our returns and refund policy page for updated information.

Contact Us

If you have any questions about shipping or your order status, please email us at info@dekit.com.