Refund policy
Non-Custom Product Policy
Returns
We accept returns within 30 days of delivery. Eligible orders will be provided a shipping shipping label once accepted.
To be eligible for a return, items must be unused and in the same condition as received. Products with adhesive backing must have the adhesive intact and in good condition. Proof of purchase, such as your order number or receipt, is required.
To start a return, contact us at info@dekit.com. Approved returns should be sent to:
1565 King St Ext, Charleston, SC 29405
Once we receive and inspect your return, we'll notify you of the approval status. Approved returns may be subject to a restocking fee of up to 25%. Customers are responsible for return shipping costs unless otherwise stated. Refunds will be issued to the original payment method within 10 business days of approval, though processing times may vary by financial institution.
If more than 15 business days have passed since your return was approved, please contact us at info@dekit.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages must be reported within 48hrs of receiving your goods.
Exchanges
We do not offer direct exchanges. The fastest and easiest way to receive a different item is to return your original purchase in accordance with our return policy. Once your return has been received and approved, you may place a new order for the item you would like instead.
This process helps ensure the replacement item is shipped as quickly as possible and allows you to select any size, color, or product options currently available.
Custom Product Policy
Returns
Unfortunately, we cannot accept returns or exchanges on certain items, including:
- Promotional or clearance items
- Gift cards
- Custom or personalized products
Because these items are produced specifically for your order or offered as final-sale merchandise, they are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
If you have any questions about whether an item is eligible for return, please contact us before placing your order.